customer service

The Saga of UPS and I-Parcel Continues

Attempted Logistics – The Continuing Ineptness of I-Parcel – How I-Parcel Managed To See The Future (Or Lie) – The End Of the I-Parcel Affair – The Saga of UPS and i-Parcel Continues – Customer Service Done Properly And then, five months later, a Twitter user who suffered through the same frustrating ineptness from UPS I-Parcel […]

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The End Of The I-Parcel Affair

Attempted Logistics – The Continuing Ineptness of I-Parcel – How I-Parcel Managed To See The Future (Or Lie) – The End Of the I-Parcel Affair – The Saga of UPS and i-Parcel Continues – Customer Service Done Properly Sadly, the Case of the Misplaced Parcel has petered out without a satisfying conclusion one way or the […]

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How I-Parcel Managed To See The Future (Or Lie)

Attempted Logistics – The Continuing Ineptness of I-Parcel – How I-Parcel Managed To See The Future (Or Lie) – The End Of the I-Parcel Affair – The Saga of UPS and i-Parcel Continues – Customer Service Done Properly This is just too easy. With some suppliers, I actually need to put in an effort to blog […]

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The Continuing Ineptness of I-Parcel

Attempted Logistics – The Continuing Ineptness of I-Parcel – How I-Parcel Managed To See The Future (Or Lie) – The End Of the I-Parcel Affair – The Saga of UPS and i-Parcel Continues – Customer Service Done Properly UPS daughter I-Parcel seems to have taken ineptness to a whole new level. Six weeks after shipping, the […]

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Attempted Logistics

Attempted Logistics – The Continuing Ineptness of I-Parcel – How I-Parcel Managed To See The Future (Or Lie) – The End Of the I-Parcel Affair – The Saga of UPS and i-Parcel Continues – Customer Service Done Properly I am not making this up*. On Feb 1st, my wonderful publisher EG&J Press shipped me a box […]

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IT Tech Support: Words Fail

In fond remembrance of the countless instances of IT tech support I’ve exposed myself to over the years, I’d like to propose a neologism for the kind of responses that support technicians tend to provide. troppus /ˈtrɒppʌs/ noun the answers, advice and recommendations provided by IT support technicians, which are almost, but not quite, entirely unrelated […]

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Google Support Dance: Quick, Quic, Slow

Google has a well-developed sense of irony. Yesterday evening, performance of Google’s own websites (Gmail, Calendar, Google itself) deteriorated so badly so quickly that they became unusable in Chrome. Everything was fine on other sites and in other browsers, so I contacted Google support about the problem. Support was extremely quick to respond and very […]

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Wrestling With Trend Micro’s Artificial Stupidity Systems

I suppose it was inevitable. With the increasingly rapid developments in the area of Artificial Intelligence, and the particular service-level needs of IT helpdesk systems, it was only a matter of time before someone, somewhere, developed a reliable Artificial Stupidity system. And it appears that Trend Micro is the forerunner in this deplorable new technological field. […]

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What Customer Satisfaction Is Worth To UPS

Thirty-four cents or less. That’s how highly UPS values the satisfaction of their customers. And I can prove it. Last Monday, I was expecting a package shipped through UPS. Since I knew it contained my replacement Surface tablet, I was very eager to receive it. But as the notice of shipment specified only that it […]

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Revenge Is A Dish Best Served… Free

De Nederlandstalige versie van dit bericht is te vinden op mijn Nederlandstalige site. 5 January, 2016: A year later, Marieke ten Cate of the Kindervoedingscentrum, who promised to change her ways after giving me my refund, turns out to have indeed changed her ways. The offending PDF pamphlet, which sold for €27,00 a year ago, now […]

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