De Nederlandstalige versie van dit bericht is te vinden op mijn Nederlandstalige site. The other week, I got into a huge digital fight with A. It involved WhatsApp name-calling, long e-mails full of arguments and blame-laying, fiery passion and icy reason, culminating in (hopefully temporary) termination of the friendship: that kind of fight. Thanks to […]
Read MoreDear UPC Cable Provider Company, How is your “We Miss You” campaign coming along? Is the effect perhaps less than you expected? Perhaps that is because the campaign isn’t all that well-designed? A major part of the problem with the campaign is that the campaign URL www.upc.nl/ikmisje doesn’t actually lead to a campaign page. At […]
Read MoreSo last night, I went and killed this entire website. Without having any kind of backups available. To make my predicament clear: there are movie reviews going back to 1999 on this site, blog entries spanning a dozen years, and a few hundred posts all-in, not to mention some 50 pages, and a painstakingly configured […]
Read MoreRecently, I got in touch with Kensington customer service for a technical issue. They conjured up an SEP field around my problem, and, as is routine with these organizations, followed their “sorry, can’t help you, try praying” response with a customer satisfaction survey e-mail. The e-mail, of course, included a Click Here To Go To The […]
Read MoreDe Nederlandstalige versie van dit bericht is te vinden op mijn Nederlandstalige site. The Big Blue Swedish Store has a web store these days, did you know? After having used their online presence for years for advertising their products only, but stubbornly refusing to sell the stuff anywhere but in their Big Blue Boxes, they are […]
Read MoreDe Nederlandstalige versie van dit bericht is te vinden op mijn Nederlandstalige site. As if the eventful day of traveling to Villa Diodati 11 wasn’t bad enough, I discovered upon my return home that Avis had unilaterally decided to take €605 more of my money than they were actually authorized to. Of course, I immediately […]
Read MoreThe Amazon Kindle is a really, really, great device. I’m not basing this on any intrinsic qualities of the thing, but on the fact that Amazon believes they can get away with the kind of customer “service” they provide, and that they appear to be right. In fact, I like my Kindle so much that […]
Read MoreWhen we came home in January to find serious damage to our new bathroom, we congratulated ourselves on our foresight in hiring our housekeeper legally. We’d hired her from a house care organization that shall remain nameless, whose hiring conditions included liability insurance against just this kind of thing. All we had to do, we […]
Read MoreWhatever happened to customer service? Over a month ago, I ordered a computer game that shall remain nameless from an online store that shall also remain nameless. Within three days, the price of the game was debited to my credit card. After that, for three or four weeks of cheerful anticipation on my part, nothing […]
Read More