Recently, I got in touch with Kensington customer service for a technical issue. They conjured up an SEP field around my problem, and, as is routine with these organizations, followed their “sorry, can’t help you, try praying” response with a customer satisfaction survey e-mail. The e-mail, of course, included a Click Here To Go To The…

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The Big Blue Swedish Store has a web store these days, did you know? After having used their online presence for years for advertising their products only, but stubbornly refusing to sell the stuff anywhere but in their Big Blue Boxes, they are now offering a significant portion of their collection online. Only thing is, they’re still…

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As if the eventful day of traveling to Villa Diodati 11 wasn’t bad enough, I discovered upon my return home that Avis had unilaterally decided to take €605 more of my money than they were actually authorized to. Of course, I immediately sent them an e-mail, only to get an automated reply stating that their…

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