Whatever happened to customer service?

Over a month ago, I ordered a computer game that shall remain nameless from an online store that shall also remain nameless. Within three days, the price of the game was debited to my credit card. After that, for three or four weeks of cheerful anticipation on my part, nothing happened.

When I realized it had been four weeks and I still did not have my game, I sent a query email. An eloquent and friendly reply arrived in my Inbox within a couple of hours, explaining that the credit card company had inexplicably failed to notify the Nameless Online Store of my payment. Everything was in order now though, and the order would be processed forthwith.

A week later, I received a message stating that unfortunately, the Nameless Game was out of stock, and could I wait another week? Of course, I was a bit annoyed at this, and sent a reply to that effect, adding that I trusted them to have a policy in place for pacifying dissatisfied customers.

Again, their reply was very rapid. The sales agent offered eloquent apologies and wrote that for monetary reparations, an E-Voucher would be sent to me in a separate email. This second email had arrived at the same time, and I opened it immediately to see what the Nameless Online Store thought my complaint was worth.

Fortunately, I laughed too hard to be angry or offended.

Seventy-five cents. The price of a Mars bar.