customer service

TomTom Sees Me, And Raises

The whole sordid story: Goodbye, TomTom, and Good Riddance | TomTom Sees Me, And Raises This may actually become a customer service blog post series to rival the epic scope of my classic UPC iParcel tale. (To fully appreciate this current post, read the previous one about TomTom first.) As a follow-up to the tragedy […]

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TomTom map, zoomed out to Moon level

Goodbye, TomTom, and Good Riddance

The whole sordid story: Goodbye, TomTom, and Good Riddance | TomTom Sees Me, And Raises This may actually become a customer service blog post series to rival the epic scope of my classic UPC iParcel tale. (To fully appreciate this current post, read the previous one about TomTom first.) After twenty-two years of continuous, loyal, […]

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Lightailing Review (**): Beautiful, But Disappointing

UPDATE: Lightailing has updated their product page to include both a clickable link to the product reviews, and my own review. This prompted me to update this post to include only my product review. Suppliers should <em>never</em> lie. Ever. And fake or suppressed reviews? Those are lies. I’m basically a kid with extra decades on the […]

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SurveyMonkey Business

Some twelve hours after I blogged about SurveyMonkey’s theft of 60 euros of my money, and a couple of hours after I mentioned in these pages that they’d doubled down by changing the price for everyone, SurveyMonkey has apparently relented. Late Thursday night I received an email from Kaleigh with apologies, an explanation, the announcement […]

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The Shamelessness Of Monkeys

Update 2: SurveyMonkey has caved under the pressure of hundreds of page hits, shares, and retweets of this blog post, and granted me a full refund and a 6-month complimentary subscription. In zoos, I’ve seen monkeys fornicate and masturbate in public, eat their own vomit, and even dine without the benefit of cutlery–or clean hands. […]

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SurveyMonkey Steals Your Money

Update 2: SurveyMonkey has caved under the pressure of hundreds of page hits, shares, and retweets of this blog post, and granted me a full refund and a 6-month complimentary subscription. Update: SurveyMonkey has reacted to my complaint by restructuring their entire pricing model. Repeat after me: Sur – Vey – Mon – Key Steals […]

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Back To The Fifties With Apple Family Sharing

De Nederlandstalige versie van dit bericht is te vinden op mijn Nederlandstalige site. Who would have thought that Apple, of all companies, wants to keep their customers firmly rooted in the fifties? Yes, you can buy early rock’n’roll music in iTunes, but those are not the fifties I mean. Rather, I’m referring to the fifties […]

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Dropbox And Boxifier: What A Team!

Bofixier is the extra app that all Dropbox users have never know they’ve always needed. Dropbox is awesome. I assume you all know this. As a backup, data syncing, and sharing solution, they’ve got their competition whipped*. I’ve been a Dropbox user for years, and haven’t spent a single thought on backup since. Also, since […]

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A password for my password

De Nederlandstalige versie van dit bericht is te vinden op mijn Nederlandstalige site. Underwear? Check! Toothbrush? Check! Dutch cheeses and beers? Check! Microsoft Surface for the required writing and critiquing? Check! This morning at nine, my checklist was already complete for the tenth anniversary edition of the Villa Diodati Expat Writers Workshop. My suitcase waited by […]

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Customer Service Done Properly

Attempted Logistics – The Continuing Ineptness of I-Parcel – How I-Parcel Managed To See The Future (Or Lie) – The End Of the I-Parcel Affair – The Saga of UPS and i-Parcel Continues – Customer Service Done Properly After half a year of atrocious customer service from UPC i-Parcel, I finally got around to notifying Amazon […]

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