customer service

Lightailing Review (**): Beautiful, But Disappointing

UPDATE: Lightailing has updated their product page to include both a clickable link to the product reviews, and my own review. This prompted me to update this post to include only my product review. Suppliers should <em>never</em> lie. Ever. And fake or suppressed reviews? Those are lies. I’m basically a kid with extra decades on the […]

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SurveyMonkey Business

Some twelve hours after I blogged about SurveyMonkey’s theft of 60 euros of my money, and a couple of hours after I mentioned in these pages that they’d doubled down by changing the price for everyone, SurveyMonkey has apparently relented. Late Thursday night I received an email from Kaleigh with apologies, an explanation, the announcement […]

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The Shamelessness Of Monkeys

Update 2: SurveyMonkey has caved under the pressure of hundreds of page hits, shares, and retweets of this blog post, and granted me a full refund and a 6-month complimentary subscription. In zoos, I’ve seen monkeys fornicate and masturbate in public, eat their own vomit, and even dine without the benefit of cutlery–or clean hands. […]

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SurveyMonkey Steals Your Money

Update 2: SurveyMonkey has caved under the pressure of hundreds of page hits, shares, and retweets of this blog post, and granted me a full refund and a 6-month complimentary subscription. Update: SurveyMonkey has reacted to my complaint by restructuring their entire pricing model. Repeat after me: Sur – Vey – Mon – Key Steals […]

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Back To The Fifties With Apple Family Sharing

Who would have thought that Apple, of all companies, wants to keep their customers firmly rooted in the fifties? Yes, you can buy early rock’n’roll music in iTunes, but those are not the fifties I mean. Rather, I’m referring to the fifties of traditional family roles: a breadwinner and a homemaker, preferably with daddy as […]

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Dropbox And Boxifier: What A Team!

Full disclosure: I’m off Dropbox, and as a sad result, also off Boxifier. They still make a great tag team; that part of the below blog post stands. But recently, Dropbox announced that they would increase my annual fee by 20% for doubling my storage to 2TB (while I used only about 10% of the […]

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A password for my password

Underwear? Check! Toothbrush? Check! Dutch cheeses and beers? Check! Microsoft Surface for the required writing and critiquing? Check! This morning at nine, my checklist was already complete for the tenth anniversary edition of the Villa Diodati Expat Writers Workshop. My suitcase waited by the door; I’d even put my coat within reach. I’d even checked my […]

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Customer Service Done Properly

Attempted Logistics – The Continuing Ineptness of I-Parcel – How I-Parcel Managed To See The Future (Or Lie) – The End Of the I-Parcel Affair – The Saga of UPS and i-Parcel Continues – Customer Service Done Properly After half a year of atrocious customer service from UPC i-Parcel, I finally got around to notifying Amazon […]

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The Saga of UPS and I-Parcel Continues

Attempted Logistics – The Continuing Ineptness of I-Parcel – How I-Parcel Managed To See The Future (Or Lie) – The End Of the I-Parcel Affair – The Saga of UPS and i-Parcel Continues – Customer Service Done Properly And then, five months later, a Twitter user who suffered through the same frustrating ineptness from UPS I-Parcel […]

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The End Of The I-Parcel Affair

Attempted Logistics – The Continuing Ineptness of I-Parcel – How I-Parcel Managed To See The Future (Or Lie) – The End Of the I-Parcel Affair – The Saga of UPS and i-Parcel Continues – Customer Service Done Properly Sadly, the Case of the Misplaced Parcel has petered out without a satisfying conclusion one way or the […]

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