Who would have thought that Apple, of all companies, wants to keep their customers firmly rooted in the fifties? Yes, you can buy early rock’n’roll music in iTunes, but those are not the fifties I mean. Rather, I’m referring to the fifties of traditional family roles: a breadwinner and a homemaker, preferably with daddy as…

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Bofixier is the extra app that all Dropbox users have never know they’ve always needed. Dropbox is awesome. I assume you all know this. As a backup, data syncing, and sharing solution, they’ve got their competition whipped*. I’ve been a Dropbox user for years, and haven’t spent a single thought on backup since. Also, since…

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Underwear? Check! Toothbrush? Check! Dutch cheeses and beers? Check! Microsoft Surface for the required writing and critiquing? Check! This morning at nine, my checklist was already complete for the tenth anniversary edition of the Villa Diodati Expat Writers Workshop. My suitcase waited by the door; I’d even put my coat within reach. I’d even checked my…

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Attempted Logistics – The Continuing Ineptness of I-Parcel – How I-Parcel Managed To See The Future (Or Lie) – The End Of the I-Parcel Affair – The Saga of UPS and i-Parcel Continues – Customer Service Done Properly After half a year of atrocious customer service from UPC i-Parcel, I finally got around to notifying Amazon…

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Attempted Logistics – The Continuing Ineptness of I-Parcel – How I-Parcel Managed To See The Future (Or Lie) – The End Of the I-Parcel Affair – The Saga of UPS and i-Parcel Continues – Customer Service Done Properly And then, five months later, a Twitter user who suffered through the same frustrating ineptness from UPS I-Parcel…

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Attempted Logistics – The Continuing Ineptness of I-Parcel – How I-Parcel Managed To See The Future (Or Lie) – The End Of the I-Parcel Affair – The Saga of UPS and i-Parcel Continues – Customer Service Done Properly Sadly, the Case of the Misplaced Parcel has petered out without a satisfying conclusion one way or the…

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Attempted Logistics – The Continuing Ineptness of I-Parcel – How I-Parcel Managed To See The Future (Or Lie) – The End Of the I-Parcel Affair – The Saga of UPS and i-Parcel Continues – Customer Service Done Properly This is just too easy. With some suppliers, I actually need to put in an effort to blog…

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Attempted Logistics – The Continuing Ineptness of I-Parcel – How I-Parcel Managed To See The Future (Or Lie) – The End Of the I-Parcel Affair – The Saga of UPS and i-Parcel Continues – Customer Service Done Properly UPS daughter I-Parcel seems to have taken ineptness to a whole new level. Six weeks after shipping, the…

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Attempted Logistics – The Continuing Ineptness of I-Parcel – How I-Parcel Managed To See The Future (Or Lie) – The End Of the I-Parcel Affair – The Saga of UPS and i-Parcel Continues – Customer Service Done Properly I am not making this up*. On Feb 1st, my wonderful publisher EG&J Press shipped me a box…

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In fond remembrance of the countless instances of IT tech support I’ve exposed myself to over the years, I’d like to propose a neologism for the kind of responses that support technicians tend to provide. troppus /ˈtrɒppʌs/ noun the answers, advice and recommendations provided by IT support technicians, which are almost, but not quite, entirely unrelated…

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