The Saga of UPS and I-Parcel Continues

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Attempted LogisticsThe Continuing Ineptness of I-ParcelHow I-Parcel Managed To See The Future (Or Lie)The End Of the I-Parcel Affair – The Saga of UPS and i-Parcel Continues – Customer Service Done Properly


And then, five months later, a Twitter user who suffered through the same frustrating ineptness from UPS I-Parcel contacted me, I commiserated with the user, UPS Help contacted me out of the blue, and the following unexpected dialogue ensued.

@UPCHelp
I am sorry for any frustration caused. Please DM the details and tracking number so we can help. ^TV

@florismk
Well, thank you for your willingness, at least. This matter is now six months old, and I-Parcel has utterly failed to meet the most basic standards of customer service.

@florismk
So unless you can make them eat some humble pie and send me a heart-felt apology–and a case of good champagne–I’m afraid there’s not much you can do at this point.

@florismk
For details of I-Parcel’s failure, please refer to the four blog posts I wrote as the problem unfolded.

@UPCHelp
Please provide the I-parcel tracking number, and your e-mail address. ^TV

@florismk
The tracking number is XXXXXXXXXXXXXXXXX. My email address is [redacted]. What do you expect to be able to accomplish five months after the fact, if I may ask? I really do appreciate your efforts, but at the same time I can imagine this is a bit late in the day.

@UPCHelp
Our records indicate the package was returned to the internet retailer on 2/14/17. Have you contacted the shipper? I am sorry you have not received the package. ^TV

@florismk
Dear ^TV, while I honestly do appreciate your willingness to help, this was kind of my point: there isn’t much you can do except make I-Parcel apologize humbly for their atrocious customer service.

@florismk
I-Parcel lost the package: the original sender never saw it back. And my efforts to get some sense out of I-Parcel were met with infuriating incompetence.

@florismk
So I ask you again: what do you expect to be able to accomplish 5 months after the fact?

@florismk
(Remember: you took the initiative to contact me.)

@UPCHelp
I understand that this has been frustrating and apologize this was not received. The shipper will need to initiate an investigation to locate this. ^CK

@florismk
Dear ^CK, do you understand that today’s entire conversation was initiated by @UPSHelp? I don’t care any longer about any investigation. It’s been five months! But since *you and your colleagues* decided to contact *me*, I was willing to respond. And the only thing I care about in this matter at this time is a great big apology, preferably accompanied by gifts, not from you or your colleagues, but from the inept fools at I-Parcel.

And after that, silence ensued.


Attempted LogisticsThe Continuing Ineptness of I-ParcelHow I-Parcel Managed To See The Future (Or Lie)The End Of the I-Parcel Affair – The Saga of UPS and i-Parcel Continues – Customer Service Done Properly