Anecdote

How Shazam Worked Before Shazam

Last week, while waiting for my train, I heard a song that I just had to identify. I held up my phone, tapped Shazam, and in seconds, I knew it was Music Box Dancer by Frank Mills. In an seemingly unrelated thread of my life, I decided that I wanted to learn to play the little […]

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Prayer And Priorities

Tonight before bed, both our sons (eight and six) suddenly* decided they wanted to pray**. Since we choose to allow our kids the freedom to believe what they want, I didn’t object in the least. I exercized self-restraint, and refrained from forcing my own secular world-view on them. I merely explained what kind of things […]

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A password for my password

Underwear? Check! Toothbrush? Check! Dutch cheeses and beers? Check! Microsoft Surface for the required writing and critiquing? Check! This morning at nine, my checklist was already complete for the tenth anniversary edition of the Villa Diodati Expat Writers Workshop. My suitcase waited by the door; I’d even put my coat within reach. I’d even checked my […]

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Customer Service Done Properly

Attempted Logistics – The Continuing Ineptness of I-Parcel – How I-Parcel Managed To See The Future (Or Lie) – The End Of the I-Parcel Affair – The Saga of UPS and i-Parcel Continues – Customer Service Done Properly After half a year of atrocious customer service from UPC i-Parcel, I finally got around to notifying Amazon […]

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The Saga of UPS and I-Parcel Continues

Attempted Logistics – The Continuing Ineptness of I-Parcel – How I-Parcel Managed To See The Future (Or Lie) – The End Of the I-Parcel Affair – The Saga of UPS and i-Parcel Continues – Customer Service Done Properly And then, five months later, a Twitter user who suffered through the same frustrating ineptness from UPS I-Parcel […]

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The End Of The I-Parcel Affair

Attempted Logistics – The Continuing Ineptness of I-Parcel – How I-Parcel Managed To See The Future (Or Lie) – The End Of the I-Parcel Affair – The Saga of UPS and i-Parcel Continues – Customer Service Done Properly Sadly, the Case of the Misplaced Parcel has petered out without a satisfying conclusion one way or the […]

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How I-Parcel Managed To See The Future (Or Lie)

Attempted Logistics – The Continuing Ineptness of I-Parcel – How I-Parcel Managed To See The Future (Or Lie) – The End Of the I-Parcel Affair – The Saga of UPS and i-Parcel Continues – Customer Service Done Properly This is just too easy. With some suppliers, I actually need to put in an effort to blog […]

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The Continuing Ineptness of I-Parcel

Attempted Logistics – The Continuing Ineptness of I-Parcel – How I-Parcel Managed To See The Future (Or Lie) – The End Of the I-Parcel Affair – The Saga of UPS and i-Parcel Continues – Customer Service Done Properly UPS daughter I-Parcel seems to have taken ineptness to a whole new level. Six weeks after shipping, the […]

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Messing With The Messer

[phone rings] Me: “Hello?” Stranger: “Hello sir. I am calling from the technical department at Microsoft.” Me: [suppressing my first instinct to hang up, and deciding to have some fun with this evil hacker instead] “Oh, hello.” Evil hacker: “Yes. Because, the reason why I am calling you sir, is that… You are a Windows […]

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What Customer Satisfaction Is Worth To UPS

Thirty-four cents or less. That’s how highly UPS values the satisfaction of their customers. And I can prove it. Last Monday, I was expecting a package shipped through UPS. Since I knew it contained my replacement Surface tablet, I was very eager to receive it. But as the notice of shipment specified only that it […]

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